Microphone
Not tested yet
Press the button and allow microphone access when asked.
Help · Sound and microphone
Check your microphone and speakers
Takes under a minute. For the best result, use a headset in a quiet room.
Equipment test
Speakers or headset
Turn the volume up to about half
«Hei! Kan du høre meg?»
Play this sentence to check that you can hear the AI.
For the best result
Background noise can make the AI think you are speaking. It may then stop talking, cut you off or answer something you never said.
Use a headset
A wired or USB headset gives the clearest sound. Bluetooth works, but computers lower its microphone quality.
Sit in a quiet room
Close the door and turn off TV, music and fans. Voices in the background are the most common cause of interruptions.
Let the AI finish
Wait until the question is done, then speak at a normal pace, close to the microphone.
Common problems
- The AI reacts to all sound in the room. Move somewhere quiet and close the door.
- Use a headset. Through laptop speakers, the AI can hear its own voice and think you are talking.
- Turn off TV, music, fans and notification sounds.
- Wait until the AI has finished before you answer.
- Run the microphone test above. It tells you what is wrong.
- Check in your sound settings that your headset is chosen as input.
- Check that the microphone is not muted on the headset or its cable.
- Close other apps that use the microphone, like Teams, Zoom or FaceTime.
- Turn up the volume.
- Check in your sound settings that your headset is chosen as output.
- Echo means the microphone picks up sound from your speakers. Use a headset.
- Without a headset, lower the volume and sit further from the speakers.
- Click the icon to the left of the web address and allow the microphone.
- Reload the page and try again.
Still stuck? Contact us and tell us which device and browser you use.